Customer Service

call center

Customer Service

Fiber broadband support isn't your typical call center job

Broadband support representative Ginger Lane says the job is "a place where you can stay and have roots and start building a life.”

Tommy Clift Apr 8, 2024 1:29pm

Art by Midjourney for Broadband Nation

What training is needed in broadband customer service?

Mar 22, 2024 10:00am

Angel Benally

A Tribal affairs specialist on her career in broadband

Mar 4, 2024 11:53am

tech team

Front-line technicians tackle Helene's communication challenges

Oct 8, 2024 5:00am

technician

How an Indeed search turned into a new way to ‘see the world’

Oct 7, 2024 5:00am

Money

When will BEAD money hit the streets?

Oct 2, 2024 1:00pm